Tactical Tips for Our Customers During COVID-19

TransLoc Marketing April 24, 2020 demand-response, on-demand transit, DoubleMap, customer service, COVID-19, RideSystems, TapRide, Fixed to Flex, TransLoc OnDemand, TransLoc RealTime 0 Comments

In light of COVID-19, we want to ensure our customers are taken care of and know the resources available within our applications to help navigate these times of uncertainty. In order to best serve our customers, we’ve curated a list of features and capabilities that may enhance your service and assist riders during this time. 

TransLoc OnDemand

  • In-App Message for Service Exceptions - Create service exceptions to limit service hours and include messaging around the reason the service is no longer available. While service is removed, riders will be able to see your message in the TransLoc mobile app ensuring they have the most up-to-date information.
  • Temporary Service Areas - Create a new temporary service area with restricted hours or different service area boundaries.
  • Capacity Updates - Reduce vehicle capacity to limit the number of people in close contact with the driver and other passengers.
  • Credit Card Payments - Enable fare payment (via Stripe or Token Transit) to eliminate the need to handle cash or tickets. Credit card storage is now available in the TransLoc app, allowing riders to book their trips with ease. 

TransLoc RealTime

  • Service Alerts - Add service alerts to notify riders about changes in service availability or schedules. Your riders will receive these alerts in both the Rider and TransLoc App.
  • Update Routes or Schedules - Contact the TransLoc Support team if you need to make any schedule or route changes, including publishing your Architect feed, and we will assist you.

Please reach out to TransLoc support with any additional questions.

RideSystems

  • Service Alerts - Post alerts and messages via the secure site to keep riders informed of any changes. Push Notifications can also be set up to notify riders about changes in vehicle availability or schedules. Contact your Account Manager to enable this feature.
  • PR Resources - Add an external link to any communication your agency has on their website around safety measures. Contact your Account Manager to set this up.
  • Route Documentation - Add route-specific documents to the ‘More Route Info’ links via the secure site.
  • Account Support - Contact your Account Manager if there are any changes to schedules and/or routes and we can get those changes made. 

Please reach out to Ride Systems support with any additional questions. 

DoubleMap

  • Service Announcement - Post an announcement to let your riders know of service changes.
  • Share PR Resources - Add an external link to any communication your agency has on their website around safety measures.
  • Update Routes Easily - Use the self-service editing tools to make immediate service changes to routes, stops, and run times.

TapRide

  • Service Announcement - Post an announcement to let your riders know of service changes.
  • Service Updates - Change your service hours as needed, or create a service hour exclusion with messaging around the reason that the service is no longer available.
  • GeoFencing - Use auto-assignment rules to restrict vehicles to specific geofences so they can stay in one area of the service boundary.
  • Capacity Updates - Reduce vehicle capacity to limit the number of people in close contact with each other and the driver.

Please reach out to DoubleMap support with any questions. 

We are currently offering free demand response software and planning services to help you move people around cities and towns now. Learn more about our Fixed to Flex program here and how you can apply today. 

We’re all in it together as we navigate the ramifications of this global pandemic. For more information, please visit our COVID-19 Resources page. 

Be well and stay safe!

Tags: demand-response, on-demand transit, DoubleMap, customer service, COVID-19, RideSystems, TapRide, Fixed to Flex, TransLoc OnDemand, TransLoc RealTime

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